Managing Orders
In this section you will be able to better understand the order workflow in the Global-e system, as well as how to perform different operations that are related to orders placed by your customers: You can also take a closer look at the Order Details screen to find out more about its different sections and tabs. You can learn how to remove a product from the original order, how to cancel an order entirely, how to replace damaged items , guide a customer on how to return a shipped item, how to refund a customer or change the shipping address upon a customer’s request.
7 ArticlesQ&A - Orders →
- According to tracking the parcel has arrived but my customer has confirmed it has not arrived, what can I do?
- The carriers investigation has determined no compensation is due, can anything else be done?
- If a claim is approved, how do I get paid?
- How long does an investigation with a carrier take?
- Order is delayed\missing – what is the procedure?
- Where can I see the Transit times shown to the customer in checkout?
- Where is a customers order?