Q&A - Orders

• According to tracking the parcel has arrived but my customer has confirmed it has not arrived, what can I do?
• The carriers investigation has determined no compensation is due, can anything else be done?
• If a claim is approved, how do I get paid?
• How long does an investigation with a carrier take?
• Order is delayed\missing – what is the procedure?
• Where can I see the Transit times shown to the customer in checkout?
• Where is a customers order?