Q&A - Fulfilment

• What is a Split Order?
• Missing invoice – only the airway bill is printed out when clicking “Process&Print” button. why?
• Which documents will be generated when processing an order for shipment?
• How can I ship back-ordered products (for example, customised or personalized items)?
• I have an urgent technical issue (checkout issue, price issue, etc.) – who should I contact?