A split order is an order for which some items can be shipped at different times.

Order items are shipped at different times when:

• Some items do not currently exist in your warehouse (pre-order, item is out of stock, and item was ordered as a backorder)
  – or –
• It takes additional time to prepare items per customer requirements (such as tailor-made shoes, engraving on jewelry, and more).

In such cases, these items are shipped to the customer at a later stage, while the rest of the order’s items are shipped immediately; hence the order is split.

You can learn more by visiting the link to Fulfilment Video Tutorial (2 parts) (second part) and our Fulfillment guide (page 10).