Each Tuesday, the weekly reconciliation report will be available for you in the Global-e Merchant Portal.
In order to access the reconciliation page – please select from the row at the top of the screen:
Merchants -> Reports -> Reconciliation
This page will display the weekly reconciliation report of choice, according to the dates selected.
You will be able to download the weekly report as an excel file, as well as the invoices in PDF.

Regarding the report:
The report includes a detailed sales report including all orders that were marked “received in hub” during the period.
For each order, the report includes a detailed list of the items together with information regarding cart discounts.
In addition to sales, the report also includes a list of all the refunds and returns that occurred during the period, as well as the shipping cost or revenue.
The total order list for the period serves as the basis for the Global-e service fee calculation.
Please note – as stated above, orders are included in the report according to their “received in hub” date.
Refunds are included according to their issuing date.

Regarding Invoicing:
For each report, the system creates two invoices that correspond to the figures in the Summary tab:
The first is addressed to yourselves and includes the services and fees: Global-e service fee, shipping subsidies, etc.
The second is self-billing and addressed to Global-e. This invoice includes the total sales minus any refunds.
The payment will be processed within two business days from date of reconciliation (Tuesday).

Finally, whilst we endeavor to process payment as soon as possible within the time frame mentioned above, please allow up to the two business days for payment to reflect in your account.