Are you planning to launch a new theme, do a theme change on Shopify or building your website for the new Shopify 2.0?

If so, please make sure to contact prosupport@global-e.com a week in advance before the cut-off date, so that we could schedule the time and have the relevant teams available to provide a smooth transition.

Once the new theme is pushed live we will go over the site and fix whatever needs to be done.
Depending on the state we will either disable our solution during that time, or we will fix all the issues with the Global-e solution on.

If you’re changing the URL, creating a brand new website, or changing the platform – please reach out as soon as possible to check if your new solution can be supported by Global-e.