Given the significant impact of COVID-19 on the global aviation industry and in order to maintain reliable and high-quality delivery services, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in April 2020.

As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge will be adjusted for deliveries from Europe to Australia and New Zealand; Effective November 7th, 2021, the ESS rate per kilogram (kg) from Europe to Australia and New Zealand will be adjusted to €2.00 per kg.

These adjustments reflect changes in market dynamics, air capacity availability and operational restrictions imposed, related to COVID-19 measures from local governments.

Please note that the ESS is a temporary charge, which allows DHL to cover part of the operating cost increases and the necessary air network adjustments. For more information, and to stay up to date with DHL’s operations around the world during this emergency situation, please visit the following website: https://www.simplydhl.com/covid-19updates