In situations where merchants have unfulfilled orders that should have been picked up and delivered (either to our warehouse, or directly to the order’s final destination), we will now send an email listing these orders, to help to expedite delivery and offer your customers an improved service.
The email will be sent automatically at least every other week. Frequency will depend on the type of goods and the length of time needed to prepare them for shipping.
Emails will not be sent to merchants selling customized products or other items that may take a longer time than average to ship.
The email will be sent to the address used by the merchant to register to the Global-e system.
The email will include two tables in the following format:
Global-e Order ID |
Order Date |
Merchant Reference ID |
The first table will include orders that should have been picked by the carrier from the merchant’s warehouse. (This mostly applies to DHL Express) The second table will include orders that should have been sent to the Global-e Hub. (This mostly applies to non-express orders)
Please follow up on this email, to ensure that your customers receive their orders quickly.