Tracking Spring’s last mile carrier deliveries  

Parcels shipped by Spring are customarily delivered by other last mile carriers. You can now access the updated tracking information through the Global-e Merchant Portal. Under the delivery tab on the Order Details screen you can view Spring’s original tracking number as well as the updated tracking number assigned by the last mile carrier. To view the tracking information simply click on the updated tracking number.

New way to handle replacements

A new addition to the Global-e Pro replacements option. If a customer received either the wrong item or a damaged one, you no longer need to issue a refund and ask them to place a new order. Now, you can simply access the original order, amend it with the right item to be shipped and send it again using a new waybill, with no further cost or hassle for your customer. For more details, please see the manual.

New supported payment methods – ApplePay, Diners and Discover

DHL Pickup Request through the portal

Free Shipping Banner

Introducing our new Free Shipping banner. With a simple configuration, we can add a banner to the top of your website that will inform your international shoppers about the minimum order value available for free shipping to their home country which can help to increase conversion and AOV, especially during the busy holiday season! Contact us to get your banner.